FAQ

Where is the office located?

4421 W Riverside Dr, Ste 210, Burbank, CA 91505.

The sign of the Suite sign says “Sync Counseling”

Or we can meet Virtually in the comfort of your home (:

Where do I park?

There is street parking nearby or an empty lot behind the building with signs indicating parking for the “Heritage Building” you can use.

What are your office hours?

Monday-Thursday 11-7pm

Office days: Wednesdays and Thursdays

How long is a typical session?

50-55 minutes

What do I do to get started and make an appointment?

Send me an email at Kellie@eveniftherapy.com or simply fill out the contact form at the bottom of this page.

What is the hourly fee?

 $175 per session.

How do I pay?

You will be asked to submit a method of payment when you fill out the intake paperwork that will be billed at the time of our session. As part of my policies, I keep a credit card on file in my secure online system for all clients.

This credit card will be charged the day of your appointment for our agreed upon session fee unless a 24 hour cancellation is provided or if we have other payment options arranged. 

Do you accept insurance?

I am not accepting insurance clients at this time, but if you are wanting to use your out of network benefits, I work with Mentaya, a platform that helps clients get money back on out-of-network therapy sessions.

If you have out-of-network benefits, Mentaya will file claims and handle the insurance paperwork to make sure you get reimbursed. They charge a 5% fee per claim and have helped people get thousands of dollars back per year. 

You can sign up using this link: https://app.mentaya.com/register?p=4YWZ9Xyh8hvxYrm9X6DT 

Note: Mentaya's goal is to save you time and money. It's completely optional, and as your therapist I do not benefit in any way from your participation.

Can I cancel an appointment?

I require a 24 hour notice of all cancellations and/or rescheduling 

What is the age range of your clients?

18+

What can I expect in the first session?

The first session can be nerve racking, you will be talking to a stranger after all, and often feel like you’re all over the place. Most of the time, when we take the step towards taking care of ourselves, we have to bring in a bit of context and history to begin to look towards how to move forward.

Know that I can hold all that you’ve been holding onto and help sort out where we should turn our focus and create some treatment goals, and directions to start taking. I’ll ask some light questions, but really take your lead as to where you feel it’s important to get started. I’ll usually take notes in this first session, as I’m gathering your history, symptoms you’re experiencing, and helping me understand the greater context you find yourself in in order to help pave a way forward.

What is therapy like with you?

I work really hard to contour each session to each individual I work with. It’s ok if you have an agenda of things to talk about, or if you need me to help guide you with questions or observations. 

I operate a little bit differently for each client, based on what works for each person. Sometimes I’ll assign “homework” or offer practical coping skills, but ultimately take your lead on what I believe will be most helpful for you.

I’m warm, calming, and nonjudgmental, but I will also speak directly, and challenge you when needed. I hold space for the hard stuff, and explore the functions of the belief patterns and behaviors that are getting in the way of the life you want to build. 

How long will I be in therapy?

Therapy can last anywhere from a few months, to a few years. As long as we both agree it continues to be a beneficial relationship, the work will continue. I periodically check in to evaluate your progress, goals, and direction to make sure we’re still making the most of our time. 

Does anyone cry in front of you?

Yes! Crying is a natural part of releasing and it is part of the healing process. I’m not afraid of tears and I have tissues readily available just in case.

Do I have to tell you everything?

Nope! Therapy is what you make of it. I only can help you explore and gain understanding with what information you give me. It’s natural to not disclose everything right at first, this is a relationship that takes time to establish and build trust.

But the more you share, the more we can go deeper together.

Do you offer video or phone sessions?

I offer virtual sessions. You can be anywhere in the state of California and still have sessions. 

How do I know if you are the right therapist for me?

It can take 2-3 sessions to really know if I’m someone you can do good work with. The first one is a bit awkward and can “be a lot” of just information gathering, so I strongly encourage you to commit to at least 3 sessions to get a good feel for the type of style I have and the relationship. If things aren’t fitting, please feel free to talk to me about it.

I can try to adjust, or recommend other therapists I think might be a better fit. Ultimately, I believe this relationship is such an important part of the healing process, and I want to do whatever I can to help you find the right relationship, even if it’s not me!

I’ve never been to therapy or shared personal issues before. I’m used to handling things on my own. Aren’t people who go to therapy weak?

I believe asking for help or admitting you need help is some of the bravest and strongest action steps anyone can take. If you break a bone, or become seriously ill, people usually go to the hospital for treatment. Same is true as therapy. You can handle things on your own, but wouldn’t it be nice to be able to unload in a safe, non-judgmental space where you can find some relief from the burdens? We all need a little help from time to time, and it’s okay to ask for help.

What’s the difference between talking to you or my best friend or family?

First off, I’m not your family. Which means, I get to stay unbiased. I get to take an outsider perspective to help shed light, bring attention to, or challenge in ways friends and family members just can’t do. I’ve also been trained in techniques and interventions that help bring about change, that is not just “giving advice.” Often times, our family and friends are limited to just their experience and what they would do. I’m more interested in helping you discover what you really think/want/feel. 

How does it work? What do I have to do in sessions?

All you have to do is show up. You can be prepared with your own agenda, something you’ve been thinking about, something you’ve noticed about yourself, questions or reflections from previous session and we go from there. Sometimes, I’ll direct use in an activity, but mostly it’s exploring things that are starting to connect. For example, say you had a hard time sleeping this week, blew up at your boyfriend, missed a deadline at work, and cried at the grocery store. I would like to look at all those events and see how, or if, they are connected and then look towards beliefs and other times those beliefs or patterns have shown up in other times of your life. The point of exploring what has happened is to gain greater understanding, so we can start becoming more responsive, rather than reactive, and building a life filled with joy, not fear or anxiety. 

Are you a Christian counselor?

Yes. We can incorporate faith (and struggles with faith) into your therapy if that’s important to you.I again, take your lead on how you would like faith incorporated in your treatment- some might like prayer or Scripture or other traditions involved. Of course, this does not have to be a part of treatment at all. I’m very comfortable working with individuals from all different beliefs and walks of life and do my best to incorporate treatment interventions based on what will be most helpful to each person. Therapy is all about you, so your worldview/belief system is what’s most important. 

Is our work confidential?

100% yes. What makes therapy a special place is that it is confidential. What you share with me does not leave the office. I want you to feel safe as you share the details of your story. Therapy is also covered under the HIPAA act so your information, and privacy are extremely important and I do my absolute best to help protect your privacy.  See my privacy policies on my intake paperwork. 

How long have you been in practice?

I started my own practice in 2020, after becoming licensed in the state of California. I started practicing in the Fall of 2016. 

What are your strengths as a therapist?

I think my greatest strength is focussing on the context and big picture of each and every story I hear. I hold space for the hard stuff, while getting curious about what’s underneath the behaviors, beliefs, thought patterns, and help to make connections that might not always be obvious when you’re in it. I am a lifetime learner, and I love sharing all I’ve learned with others. I also adjust techniques, interventions, and approaches based on what I believe will be most helpful for each and every client sitting in front of me. We’re all individuals, and we all require different things, I do what I can to help tailor your treatment to your needs. 

What do you enjoy about being a therapist?

I love getting to meet all kinds of people that I wouldn’t normally meet. I love being a part of someone’s story, seeing them start to apply the things we discuss and uncover and begin to see changes. I love when someone, who has gone through horrible experiences, is able to find their footing again and say, “even though that happened to me, I’m more than okay.”

Have you been in therapy yourself?

Yes, part of my self-care practices is to go regularly and get the help I need so I can show up for you!

What is your educational background?

I have a Bachelor of Arts in Biblical Studies from Life Pacific College, and  Master of Arts in Counseling from Colorado Christian University.

Do you prescribe medications?

No, only a doctor or psychiatrist can do this. 

What is the difference between a psychotherapist and a psychiatrist?

Psychiatrists treat individuals through a medical lens and medicine approach. Psychotherapists take a more holistic approach, meaning we look at the whole person, not at just a problem to be fixed, or that you’re sick. Sometimes, the best form of treatment is a both/and, meaning psychiatrists and psychotherapists working together to treat both. I view medications that can be helpful in the initial stabilization process, and sometimes a person is able to be weaned off (under medical advice only) as they apply the skills and practices learned in therapy, while others might need to stay on medicine for a longer period of time.

Are you licensed?

I am licensed in the State of California with the Board of Behavioral Services.

Do you take notes?

Sometimes I might jot down a few notes in session, but this is just to help me remember things I might want to add to your chart or come back to at a different time. These notes are confidential and are used only for my purposes. They’re more for me and helping me remember, than any kind of judgment against you.

Contact Me Now

About Me

We are a therapy practice offering therapy services in Burbank and online throughout California.

Licensed Provider

Kellie Murry, LPCC.
#8755 Licensed Professional Clinical Counselor

Get in Touch

4421 W Riverside Dr, Ste 210, Burbank, CA 91505

Counseling in Burbank, Ca

Therapy for Women in California

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